Raise a Grievance
Lucky Iron Life is committed to operating responsibly, ethically and transparently.
Lucky Iron Life wants to hear about any concern from our stakeholders about our impact on people, communities or the environment, or how we run the business.
Stakeholders in scope include: partners, communities, suppliers, investors, NGOs, advocacy groups, and other affected individuals.
Customer delivery complaints or enquiries do not count as grievance and should contact our Customer Service at info@luckyironlife.com or fill out the form on our Contact Us page.
A grievance may relate to, but is not limited to, any credible, specific concern about:
- Community or partnerships impacts
- Environmental or social impacts
- Health and safety concerns, discrimination or harassment
- Ethical conduct, human rights or labour issues
- Supplier or supply chain practices
Lucky Iron Life prohibits any form of retaliation against stakeholders who raise a grievance in good faith. We maintain confidentiality throughout the grievance process
Please complete this form and provide as much detail as possible to assist our review. Any personal information will be kept strictly confidential.
If you want to submit an anonymous concern, you may use fake information in the contact fields, however we will not be able to follow up with you and let you know the outcome of the investigation.